CellBay provides a delivery service within a maximum period of 72 hours from the time of order completion, as it is subject to free delivery inside Amman and a non-refundable delivery fee of 5 dinars outside Amman.
If for any reason there is a problem with your received item, CellBay will gladly give you a refund or exchange, simply return the product within 2 working days of receiving the product in its original condition & sealed packaging (including all manuals & accessories) along with the original sales receipt & original stamp. There will be a nominal charge for missing packaging, accessories, or manuals. Your original receipt with original stamp is required for all returns, exchanges & warranty repair services. Certain exceptions apply in case of factory defects. CellBay reserves the right to request identification & to deny any return or exchange.
Note Regarding Personal Items or Data on Returned or Exchange Products
CellBay is not responsible for any personal items or data left on or in a returned or exchanged product.
Items may be subject to testing before any type of refund is applicable.
CellBay reserves the right to deny any return or exchange.
Most refunds, if applicable, will be in the same from as original purchase. Cash purchase will be refunded in cheque & credit card purchases will be refunded back to the same credit card used at original purchases. 2% fees will be charged for any credit card purchases refund. CellBay is not responsible for the timeframe on credit card reimbursement, which may take 1-2 weeks depending on the service provider.